Return to Work with Confidence (and avoid GRC Pitfalls)

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When the effects of COVID-19 began to tear across industries, GRC Technology Manager Priyam Shah didn’t hesitate to pivot PwC’s services to support their customers.

Because PwC resolves complex GRC issues across various industries, Priyam says its collaboration with LogicGate was natural to support the facilitation of the “return to work” program PwC created as a part of its pandemic response.

In this episode of GRC & Me with host Megan Phee, Priyam discusses how the PwC x LogicGate Risk Cloud™️ relationship helped organizations bring their workforce back to the office by providing the necessary controls and processes.

She also shares thoughts about what to consider as you discover the right tools and solutions for your programs as well as rising trends in the GRC landscape.

Then Megan and Priyam discuss common pitfalls faced by companies along with different points of the GRC journey.  When it comes to your governance structure, what do you think is preventing you from seeing the value you need? (Hint: Enabling all your programs at once!)

Guest-at-a-Glance

Priyam Shah

👩‍💻 What she does: Priyam is GRC Technology Manager at the professional services firm PwC, where she helps clients develop and implement strong governance structures.

🏢 Company: PwC

💬 Key quote: “We knew we wanted to help our clients, and the risk cloud is essentially something that could easily help facilitate that [by] taking our controls [and] being able to drop them into the solution, whether through an update or an upload, and helping end-users manage [the] testing and ensuring controls are adopted.”

📲 Where to find her: LinkedIn

GRC Highlights

💻 To provide meaningful services to its customers during the pandemic, Priyam says PwC created a program that contains the processes and controls needed by organizations to navigate phased approaches to returning to the office — thanks to the LogicGate Risk Cloud™️, it was easier than ever to serve its clients!

💻 While GRC technologies empower clients to move forward in their programs, one thing is missing: metrics. “We're doing all this great work [and] we have all these enabled processes, but I'm not able to see ... the data across my whole technology,” says Priyam. Will a post-pandemic GRC world prioritize the next level of analysis within risk and compliance?

💻 Organizations far along their GRC journey that struggle to find value may be overlooking these avoidable pitfalls: not outlining guiding principles, over-customizing GRC technologies and enabling all their programs at once. That’s why Priyam emphasizes a crawl, walk, run approach.

💻 Cohesively consider the vision and scalability of your program before investing in solutions — you may not want to put in the extra upfront effort, “but once you have good, strong infrastructure, you'll be able to just run with it and things will go really well,” assures Priyam.

💻 At PwC, building personal relationships with both teammates and clients hasn’t been any less of a priority throughout COVID-19. To continue fostering an environment that supports everyone’s varying needs, Priyam’s team created initiatives called “difference-makers” that encourage mindful ways of connecting with clients.