LogicGate

In this episode, host Meghan Maneval is joined by LogicGate’s Chief Customer Officer, Jen Renna, to discuss the evolution of customer success at LogicGate. They dive into what success looks like from both a customer and internal perspective, and why people are at the heart of it all. The discussion also covers key considerations when selecting a GRC platform, what customers can expect from LogicGate moving forward, proving that GRC is not a cost center with value realization, and how the company drives value internally to foster success.

Renna has a proven track record in establishing scalable global teams in leadership roles at LogicGate, eBay, Acquia, and Zeta Global, and in her most recent position at Rapid7, she spearheaded the customer success organization with a focus on Fortune 500 clients, driving rapid growth with an extensive evolution of the customer experience. Renna oversees LogicGate's customer operations, working directly with customer success and services teams. Jen focuses on evolving the customer experience and proactive churn prevention, playing a pivotal role in driving relationships and strengthening the company’s client relations with the growing enterprise customer base.

Jen Renna

Chief Customer Officer

More Than Just a GRC Platform: What Customer Success Looks Like to Us

Follow LogicGate on LinkedIn

When Governance, Risk, and Compliance (GRC) issues are in the headlines, it’s usually a bad thing. It’s only when a major data breach happens, or a company runs afoul of some regulation, that these important responsibilities get their time in the limelight. GRC &amp; Me is here to shine a light on those individuals tasked with safeguarding their employers’ information and integrity, day in and day out. Tune in monthly as host Meghan Maneval, Sr Director of Product Marketing at LogicGate and her guests explore the issues and ideas that give shape to these interconnected functions. Just as GRC touches many parts of a business, so too will the podcast delve into a wide array of topics, trends and concerns—from current events and modern methodologies to cultural nuances and game-changing developments. Join us and learn why GRC is so critical to the future of any organization, where the industry has been—and where it’s going.

GRC & Me

In this episode, host Meghan Maneval is joined by Macy Mody, VP of Customer Experience at SafeBase, to discuss the critical role that trust plays in business success. They explore how trust centers help reduce risks and increase efficiencies. And they dive into the advantages of AI and how it can enhance the experience, as well as the potential pitfalls and challenges of AI. Tune in for invaluable insights around fostering trust in your organization and leveraging technology to drive growth!

Macy Mody

VP of Customer Experience, SafeBase

Digital Trust: A Critical Component of Managing Business Risk

Join us in this episode as host Meghan Maneval and Michael Rasmussen - GRC Analyst &amp; Pundit at GRC 20/20 Research, LLC - discuss vendor risk management and the differences between third, fourth, and fifth-party risks. They discuss essential regulations and standards in the financial and banking sectors, highlighting how they vary by organization maturity. As well as best practices for effectively building and managing a comprehensive vendor risk management program and staying current with risk management standards. Michael touches on the role of automation and AI in enhancing vendor risk programs, as well as their limitations. And he shares his 2025 regulatory predictions and their potential impact on vendor risk strategies in the financial services.

Michael Rasmussen

GRC Analyst & Pundit at GRC 20/20 Research, LLC

Beyond Your Walls: Third-Party Risk in Financial Services

In this episode, we’re excited to explore the ever-changing landscape of banking compliance. We’ll cover best practices for staying audit-ready amidst constantly evolving regulations. The discussion will address compliance requirements, from NCUA mandates to state-specific privacy laws, PCI 4.0, and more. We’ll also talk about AI in banking along with third-party and vendor risks. This insightful conversation will highlight both the challenges and best practices in navigating compliance complexities across the industry.

Mrs. Southard has over 25 years’ experience in Information Technology and Security. She is a strategic executive with success in physical and logical governance, risk management, acquisitions and incident response. She has presented significant reductions in costs, while building strong teams in tandem. Stephenie has championed several initiatives around cybersecurity, governance, physical controls, risk, compliance, business resiliency, system consolidation and secure datacenter site expansions/relocations. 

Mrs. Southard has worked in the Government, Educational, Not-for-Profit and Financial sectors. Stephenie headed the initiative of building, managing and motivating several teams in IT, security, audit, enterprise risk management, governance/compliance and remediation/compliance with regulators and auditing bodies. She also administered the operations of multiple 24/7 security control centers and staff. Mrs. Southard has extensive knowledge in SOC, GSMA,-SAS, PCI, ISO, NCUA and Homeland Security certifications and assessments. 

Some highlights include putting processes in place to achieve a 98% overall SLA for security/IT related issues, identified cost savings of < $1M and led the company of successfully passing over 300 PCI, ISO and SOC audits.

Stephenie Southard

Chief Security Officer, Baxter Credit Union

When Governance, Risk, and Compliance (GRC) issues are in the headlines, it’s usually a bad thing. It’s only when a major data breach happens, or a company runs afoul of some regulation, that these important responsibilities get their time in the limelight. GRC &amp; Me is here to shine a light on those individuals tasked with safeguarding their employers’ information and integrity, day in and day out. Tune in monthly as host Meghan Maneval, Senior Director of Product Marketing at LogicGate and her guests  explore the issues and ideas that give shape to these interconnected functions. Just as GRC touches many parts of a business, so too will the podcast delve into a wide array of topics, trends and concerns—from current events and modern methodologies to cultural nuances and game-changing developments. Join us and learn why GRC is so critical to the future of any organization, where the industry has been—and where it’s going.

Navigating Financial Industry Compliance

Optimizing Risk: GRC is no longer a cost center - it’s a business enablerGuests: LogicGate CEO, Matt Kunkel and CISO, Nick Kathmann Historically GRC was viewed as one line in a budget sheet, but that is rapidly changing. GRC practitioners are elevating their programs with tools and technologies that aggregate data and story-tell situational risk, security, compliance changes and more so businesses can make risk-based decisions to move the needle forward. Matt Kunkel and Nick Kathmann will share why good security pays for itself, the role GRC plays in the boardroom and how to connect GRC programs to business impact.&nbsp;

Matt Kunkel

Co-Founder & CEO, LogicGate

Nick Kathmann

Chief Information & Security Officer, LogicGate

Optimizing Risk: GRC Is No Longer a Cost Center – It’s a Business Enabler

🎧 LogicGate’s GRC &amp; Me podcast is back!  The new season is amplified with fresh perspectives, galvanizing guests and a revamped approach to the GRC topics you care about. 

Don’t miss our first episode of the season - Optimizing Risk - with LogicGate CEO @Matt Kunkel and CISO @Nick Kathmann. Same C-Suite; different perspectives. @Chris Clarke hosts both leaders as they share their unique views on how to quantify the value of GRC, tie risk back to business impact and prove why good security pays for itself. 

Available today on audio or video wherever you podcast!

Switching from traditional risk analysis methods like ordinal lists or red-yellow-and-green charts to more modern approaches like risk quantification requires a paradigm shift in how you think about measuring risk, but the increased accuracy, specificity, and reliability you’ll gain by doing so pays dividends.On this episode of GRC &amp; Me, Netflix’s Tony Martin-Vegue join LogicGate’s Chris Clarke to explore the best ways to navigate this transition, how to learn and leverage popular risk quantification frameworks like Open FAIR, and why you shouldn’t completely throw your colored charts out the window just yet.

Tony Martin-Vegue

Staff Information Security Risk Engineer at Netflix

Shifting Gears To Quantify Risk with Netflix’s Tony Martin-Vegue

They say it takes a thief to catch a thief, so why not a hacker to catch a hacker?&nbsp;That was the premise behind Ted Harrington’s Independent Security Evaluators, a company dedicated to poking holes into other companies’ cyber defenses — for the right reasons, of course. On this episode of GRC &amp; Me, Ted takes LogicGate’s Chris Clarke on a journey down the benevolent hacker’s rabbit hole, where they discuss:<ul><li>The difference between white box and black box testing (and which is better.)</li><li>Why carrying these exercises out can build trust and become a competitive advantage in third-party risk assessment.</li><li>Why it’s important to shift your mindset from one that views security as an obstacle to one that views it as an opportunity.</li><li>Uncovering the unknown unknowns in cybersecurity.</li><li>How “defense in depth” strategies can put security teams a step ahead of threat actors.</li><li>The four traits that lead hackers to be successful, and why thinking like one can be an effective way to bolster your cyber defenses.</li></ul>

Please Hack Me: Hacking Companies for Good

Few careers involve managing as much risk as one where you’re responsible for launching humans riding gigantic rockets into outer space. That’s exactly what Barrios Technology Chief Strategy Officer Ginger Kerrick did during her three-decade career working for NASA.On this episode of GRC &amp; Me, Ginger joins LogicGate’s Chris Clarke to discuss methods for developing methodical, standardized thought processes for risk decision-making in high-stakes scenarios, how NASA employees are trained to separate logic from emotion, how disasters can inform future mitigation planning, and why the most important part of managing risk is having the right leaders in place.

Recent Episodes

SEASON 8